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jia qiang xian yu jin rong xiao fei quan yi bao hu de dui ce jian yi
Author(s): 
Pages: 74-75
Year: Issue:  6
Journal: Gansu Finance

Abstract: (一)加强对金融消费者保护工作的组织领导.一是人民银行应逐级成立金融消费者权益保护领导小组,负责协调辖区职权范围内的金融消费纠纷.二是在人民银行分支机构内部逐级设立金融消费者维权部门,专职负责辖区的金融消费权益保护和申诉处理工作.负责金融消费者投诉,根据消费者投诉的次数和涉及的金额进行分类、调查、核实,并通过定期的信息分析,识别潜在的金融消费者保护问题,为本行和上级行完善制度、制定政策提供参考依据...
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