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Application of service quality gap model in hosptial services management
Author(s): 
Pages: 51-53
Year: Issue:  11
Journal: Health Economics Research

Keyword:  service qualtiy gap modelhospitalservice management;
Abstract: The service qualtiy gap model interpret the relationship between sales and consumers, indicate the essence of quality problems from the gap between five levels, and indicate directions of improving quality management. Service quality modle also apply to hosptials to help improving service quality.
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