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Constructing a Financial Consumer Protection System Based on the Lifecycle of the Relationship Between Customers and Financial Products
Pages: 5-17
Year: Issue:  4
Journal: Finance & Trade Economics

Keyword:  Financial Consumer ProtectionLifecycle of the Relationship between Customers and Financial ProductsFinancial Regulation;
Abstract: The establishment of a perfect financial consumer protection system should be based on the lifecycle of the relationship between customers and financial products.By exploring the root cause for financial consumers’ interests being infringed,conducting surveys on the dissemination rate of financial knowledge and the infringement of financial consumers’ interests across the country,legal construction of financial consumers’ interest protection will be boosted,and a diversified solution mechanism for financial consumption disputes will be gradually perfected.Such measures as the design and implementation of information disclosure system aiming at reducing consumer behavior biases,establishment of multi-level financial consumer education system,regulation on the operation of financial institutions and promotion of effective competition for consumer interests protection are to be taken simultaneously with coordination in a combined manner for the ultimate goal of safeguarding financial consumers’ interests.
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