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Research on Service Quality Evaluation of Medical Caring and Nursing Combined Institution for the Aged
Author(s): 
Pages: 41-44
Year: Issue:  9
Journal: Health Economics Research

Keyword:  医养结合养老机构服务质量SERVQUAL模型;
Abstract: 基于SERVQUAL模型,针对医养结合型养老机构的特性,从有形性、可靠性、保证性、响应性、移情性5个维度对4项服务内容进行评价,构建了服务质量评价指标体系,并分析影响因子.结果显示:医疗服务质量是影响老年人对医养结合型养老机构服务质量评价的最强因子,其次为精神慰藉和文化娱乐.对此,通过分级诊疗与护理计划、智慧医疗服务、"机构+医院"的合作共享机制,提高老年人的获得感、安全感和幸福感,促进医养结合型养老机构健康持续发展.
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