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Study on the Correlation between Job Satisfaction of Medical Staff and Patients' Satisfaction
Author(s): 
Pages: 24-27
Year: Issue:  8
Journal: Health Economics Research

Keyword:  医护人员住院患者满意度相关性分析;
Abstract: 目的:基于医患双方视角,探讨医护人员工作满意度与住院患者满意度的相关关系.方法:基于“全国进一步改善医疗服务行动计划第三方评估”问卷,对全国136所三级公立医院医护人员和住院患者进行满意度调查.结果:医护人员对薪资福利、职业发展、职业认同感及同行关系等维度的满意度与住院患者总体满意度呈显著正相关;离职意向与住院患者总体满意度呈显著负相关.结论:医院应提高医护人员的薪资和福利水平,增强医护人员工作归属感,从而提高医护人员的工作满意度,进而改善患者满意度.
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